Privacy policy
Your Privacy
What happens to your information when you call us or visit this site, in plain language.
The short version
- This website does not use cookies, analytics or advertising trackers.
- When you call, your phone number and details about the call are used to connect you with a plumbing business and to account for the referral.
- Calls may be recorded for quality, dispute resolution and billing.
- Your call is passed to the independent plumbing business that takes it, and we may be paid for that referral.
- You can ask us what we hold about you and ask us to delete it.
Information we collect
When you call
Calls to our numbers are handled by a call-tracking and telephony provider working for us. For each call we receive:
- Your phone number (caller ID)
- The date, time and length of the call, and which of our numbers you called
- The general area the call relates to, based on the number you dialed or what you tell us
- A recording of the call, where recording is enabled
Anything you say on the call, such as your address or a description of the problem, is heard by the plumbing business you are connected with and may be captured in a recording.
When you visit the website
The site does not set cookies and does not run analytics or advertising scripts. Our hosting provider processes standard technical information, such as your IP address, browser type and the pages requested, so that pages can be delivered and the site protected from abuse.
When you email us
If you email us, we receive your email address and whatever you include in your message.
How we use it
- To connect your call with a plumbing business that covers your area
- To measure, bill and settle referrals with the businesses and partners we work with
- To review call quality and handle complaints or disputes
- To detect and prevent fraud and abuse
- To reply to messages you send us
- To meet legal obligations
Who we share it with
- The plumbing business that takes your call, and any referral partner that routes the call to them. They receive your call and phone number and use them under their own privacy policies.
- Service providers who work for us, such as our call-tracking, telephony and hosting providers, only to provide their services to us.
- Authorities or others when the law requires it, or to protect rights and safety.
- A buyer or successor if our business is sold or reorganized.
Because we may be paid when your call is passed to a plumbing business, some state privacy laws may treat that as a "sale" or "sharing" of personal information. You can use the rights below to ask us to stop using your information for future referrals.
How long we keep it
We keep call records and recordings for as long as needed to account for referrals, handle disputes and meet legal requirements, and then delete them. Emails are kept for as long as needed to deal with your message.
Your choices and rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and get a copy
- Ask us to correct or delete it
- Opt out of the sale or sharing of your personal information
- Not be treated differently for using these rights
To make a request, email hello@example.com. Include the phone number you called from, so we can find the records. We may need to confirm the request came from you before acting on it.
Children
This service is meant for adults arranging plumbing work. We do not knowingly collect information from children under 13.
Security
We use reasonable safeguards to protect the information we hold. No method of transmission or storage is completely secure.
Other businesses' websites and policies
Plumbing businesses you are connected with handle your information under their own policies, which we do not control.
Changes to this policy
If we change this policy, we will update the effective date at the top of this page.
Contact
Questions about this policy can be sent using the details on our contact page.